Privacy Policy

1. Information We Collect

We collect information necessary to provide cleaning services, communicate with clients, and operate our business. This includes:

• Name, address, email address, and phone number
• Service details, preferences, and appointment history
• Access instructions voluntarily provided for service delivery
• General website or booking system activity such as form submissions or inquiries
• Phone numbers and messaging consent when clients opt in to receive text messages

Payment information is collected and processed directly through our secure third-party payment processor. We do not store full credit card numbers or banking details.

2. How We Use Client Information

Client information is used solely for the following purposes:

• Scheduling and providing cleaning services
• Communicating about appointments, service updates, confirmations, and reminders
• Sending text messages to clients who have opted in to receive SMS communications
• Processing payments through our secure payment processor
• Improving our services and maintaining accurate business records

We do not sell, rent, share, or disclose client personal information to third parties for marketing or solicitation purposes. This applies to all data collected through our website, booking system, and phone and text messaging communications.

Service Condition & Pricing Adjustments: Client information may be used to verify service details and ensure accurate pricing. Final pricing may vary based on the actual condition of the home at the time of service, including excessive buildup, clutter, pet hair, stains, or other factors requiring additional labor or time.

3. Phone & Text Messaging Communications

Dominion Cleaning Company uses Nextiva, a business phone and messaging platform, to communicate with clients via phone calls and SMS text messages. The following terms apply to all phone and text messaging communications:

Opt-In & Consent

By providing your phone number to Dominion Cleaning Company — whether through our website, booking system, or directly — you consent to receive text messages from us related to your service. This includes booking confirmations, appointment reminders, follow-up messages after a clean, replies to your inquiries, and cancellation or rescheduling notifications.

Consent to receive text messages is not a condition of purchase.

Message Types

We send the following types of text messages:

• Booking confirmations — confirming your appointment details after booking
• Appointment reminders — sent before your scheduled service
• Service follow-ups — checking in after your clean is completed
• Inquiry replies — responding to questions or requests you send us
• Cancellation and rescheduling notifications — notifying you of schedule changes

We do not send unsolicited promotional text messages. All messages are sent in direct response to client interactions or for service-related communication purposes only.

Message Frequency

Message frequency varies based on your service activity. You may receive up to 3–5 messages per appointment including confirmation, reminder, and follow-up communications.

Message & Data Rates

Message and data rates may apply depending on your mobile carrier and plan. Dominion Cleaning Company is not responsible for any charges incurred by your mobile carrier.

Opt-Out Instructions

You may opt out of receiving text messages from Dominion Cleaning Company at any time by replying STOP to any text message you receive from us. After opting out you will receive one final confirmation message and no further texts will be sent. To opt back in at any time reply START or contact us directly.

Help & Support

For help with our messaging communications reply HELP to any text message or contact us directly at (423) 210-4871 or info@dominioncleaningco.com.

No Sharing of Phone Data

Phone numbers and messaging consent data collected by Dominion Cleaning Company will never be sold, rented, or shared with third parties for marketing purposes. This data is used solely to facilitate service-related communications between Dominion Cleaning Company and our clients.

4. Payment Information

Dominion Cleaning Company does not store or have access to clients' full credit card numbers, banking details, or payment credentials. All payments are processed through a PCI-compliant third-party payment processor. By submitting payment, you agree to the privacy and security policies of the payment processor used.

5. Third-Party Platforms & Service Providers

We use reputable third-party platforms to operate our business, including Nextiva for business phone and text messaging, Zenbooker for booking and scheduling, website hosting services, and payment processors. These platforms may collect or process client information as part of their services. While we select providers with strong security standards, we are not responsible for data breaches or issues that occur within third-party systems outside our control.

Dominion Cleaning Company is not liable for damages, data breaches, or security incidents that occur within third-party platforms outside of our direct control.

6. Access Instructions & Home Security

Any access instructions provided by clients — including door codes, lockbox combinations, or gate codes — are used only for the purpose of completing scheduled services. This information is shared only with the assigned cleaning team and is not stored beyond what is necessary for service. We do not retain physical keys and do not store access information long-term.

7. Data Protection & Security

We take reasonable steps to protect client information including secure storage of contact information, limited access to sensitive data, employee confidentiality requirements, and the use of encrypted third-party platforms. While we strive to protect client data, no system is completely immune to risk. While we implement reasonable safeguards, clients acknowledge that no system can guarantee absolute security.

Arrival Window Notice: We provide estimated arrival windows for all appointments. These windows are not guaranteed and may vary due to traffic, weather, prior appointments, or operational needs. Arrival time variations do not affect the privacy or security of client information and do not constitute grounds for refunds or service disputes.

Photo Documentation & Marketing Use: Our team may take before-and-after photos for internal documentation, quality control, and proof of service. We make reasonable efforts to avoid capturing personal items, identifying information, or individuals in any documentation photos. Marketing use of photos requires written consent, which may be provided through a signed form, email, text message, or booking system checkbox. Verbal permission is not accepted for marketing use.

8. Client Rights

Clients have the right to:

• Request access to the personal information we have on file
• Request corrections to inaccurate information
• Request deletion of certain information where legally permitted
• Opt out of text message communications at any time by replying STOP
• Decline marketing communications if applicable

Requests may be submitted through our official contact channels at (423) 210-4871 or info@dominioncleaningco.com.

9. Data Retention

We retain client information only as long as necessary to provide services, maintain accurate business records, and comply with legal or tax obligations. Access instructions are not stored long-term and are removed when no longer needed. Phone and messaging opt-in data is retained only while the client maintains an active relationship with Dominion Cleaning Company.

10. Children's Privacy

Our services are not directed toward children and we do not knowingly collect personal information from individuals under 18 years of age.

11. Changes to This Privacy Policy

We may update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Updated versions will be posted on our website at dominioncleaningco.com. Continued use of our services indicates acceptance of the revised policy.

12. Contact Information

For questions about this Privacy Policy, to request information regarding your data, or for help with our text messaging communications:

• Phone / Text: (423) 210-4871
• Email: info@dominioncleaningco.com
• Website: dominioncleaningco.com
• Address: Johnson City, Tennessee