Frequently Asked Questions

Dominion Cleaning Company proudly serves the Tri-Cities region and surrounding ZIP codes. Homes located outside our primary service area may require a travel fee, which is disclosed at booking. If you are unsure whether your address qualifies, feel free to contact us and we will confirm your service eligibility.

We provide standard cleaning, deep cleaning, move-in and move-out cleaning, short-term rental (STR) turnovers, post-construction cleaning, and commercial cleaning. Each service has a clearly defined scope to ensure consistency and quality. Clients are responsible for selecting the correct service level based on the condition of their home.

Standard cleaning is ideal for routine upkeep. Deep cleaning is recommended for homes that need more detailed attention or have not been professionally cleaned in a while. Move-in and move-out cleaning is designed for empty homes and includes interior cabinets and storage areas. Post-construction cleaning is for homes with dust, debris, or residue from recent construction or renovation. If you are unsure, we are happy to guide you.

No. Many clients provide access instructions such as door codes or lockboxes. As long as our team can enter safely and securely, you do not need to be present. If you prefer to be home, that is perfectly fine as well. We simply ask that you give our team space to work efficiently.

Please remove clutter from floors, countertops, and surfaces so our team can clean effectively. Secure valuables, contain pets, and ensure all areas to be cleaned are accessible. If the home is not prepared, our team will clean around items as best as possible, but results may be limited.

Yes. Our team arrives fully equipped with professional cleaning products, tools, and equipment. If you have specific product preferences or sensitivities, please let us know in advance so we can accommodate your needs when possible.

We require at least 24 hours' notice to cancel or reschedule an appointment. Cancellations made within 24 hours incur a 50% fee. Same-day cancellations, no-shows, and lockouts are charged in full. These policies protect our team's time and ensure fair scheduling for all clients.

A lockout occurs when our team arrives but cannot access the home due to incorrect codes, locked doors, malfunctioning locks, or the client not being present when required. Lockouts are charged in full because the appointment time, travel, and labor were reserved exclusively for the client.

No. Dominion Cleaning Company is not a junk or trash removal service. We do not clean hoarding conditions, excessive clutter, or areas requiring removal of large amounts of debris. Homes must be reasonably tidy and accessible for us to perform a safe and effective cleaning.

Yes. All employees undergo background checks, training, and ongoing performance evaluations. We prioritize professionalism, integrity, and safety in every home we enter.

Our team takes great care in your home, but accidents may occur. Any damage must be reported within 24 hours. We are not responsible for pre-existing damage, loose fixtures, fragile items, or valuables that were not secured. If damage occurs due to employee negligence, we will address it in accordance with our insurance policies and Terms & Conditions.

Yes. If you have concerns about your cleaning, please contact us within 24 hours. We offer focused re-cleans for areas included in the original service. Re-cleans must be scheduled within 72 hours and apply only if the home has not been used or dirtied since the original appointment.

We use secure, reputable third-party platforms for scheduling and payment processing. We do not store full credit card numbers or banking information. All data is handled in accordance with our Privacy Policy.

You can book directly through our online booking system or contact us for assistance. Payment is required at booking to secure your appointment. Once your booking is confirmed, you will receive a confirmation email with all necessary details.